Dani

University of Washington — Pediatrics Seattle, WA

• Provided senior-level endpoint and client support across a large clinical and academic department, acting as a trusted technical point of contact for faculty, staff, and researchers.
• Diagnosed and resolved complex hardware, software, and account issues, translating technical constraints into plain language for non-technical stakeholders.
• Worked within the constraints of a clinical environment, keeping systems people depend on daily available and compliant with institutional security and privacy policy.

University of Colorado Boulder — Leeds School of Business Boulder, CO

• Managed and maintained domain-joined endpoints for faculty and staff, handling provisioning, configuration, and lifecycle support across the school.
• Worked closely with faculty and staff on daily IT issues and requests, supporting third-party applications and general software needs.
• Facilitated IT onboarding and orientation for new hires, getting people set up and productive from day one.
• Helped move the department onto ITIL-aligned practices and stood up its knowledge base, turning repeat fixes into documentation the whole team could work from.

University of Colorado Boulder — Office of Information Technology Boulder, CO

• Led a team of 15+ student technicians at the front-facing office of campus IT — owned scheduling, served as the team's point of contact, and oversaw daily operations while reporting to full-time management.
• Held the team to consistent ticket and incident handling, seeing issues through to resolution and escalating cleanly when needed.
• Worked the help desk directly, resolving hardware, software, and account issues under high ticket volume.
• Developed a foundation in customer service and de-escalation that carried through every role since.

• Bespoke software commissions for streamers with large audiences, scoping requirements directly with clients and shipping tools tailored to their production needs.
• Grew that client work into a full AI co-host platform: a Godot voice client and cloud backend, with Twitch chat integration and moderation, long-term bot memory, and user-uploaded PNGtuber characters.

• Standalone Godot client built for a single streamer, hooking into the StreamBuddy platform to drive a custom-made Live2D avatar.
• Integrated the native Live2D SDK directly to render and animate the avatar in the client.

University of Colorado Boulder Boulder, CO

• Studied human-centered design principles and process — observing real user needs, iterating on concepts, and designing for the way people actually inhabit and move through spaces and systems.
• That process now shapes how I approach software and game design: starting from the player or user, not the technology.